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CD-CNNCT Customer Service Representative (CSR)
The CD-CNNCT Customer Service Representative (CSR) is responsible for attending to and managing customer interactions, including inbound and outbound calls, chats, texts, and other channels. This role involves handling inquiries, concerns, and appointment scheduling while ensuring adherence to company performance and quality standards. The CSR plays a critical role in maintaining client satisfaction, contributing to process improvements, and supporting the overall objectives of the CD-CNNCT team.
CD-CLLCT Customer Service Representative (CSR)
The CD-CLLCT Customer Service Representative (CSR) is responsible for managing a wide range of customer interactions, including claims processing, insurance verification, payment posting, and accounts reconciliation. The role involves ensuring the accuracy of patient information, managing insurance claims, posting payments, and reconciling accounts while adhering to the company’s performance and quality standards. The CSR plays a critical role in maintaining client satisfaction and supporting the overall objectives of the CD-CLLCT team.
YDL-LIVE CHAT OPERATOR Customer Service Representative (CSR)
The YDL-LC Live Chat Operator is responsible for managing customer interactions via live chat, ensuring the accurate processing of leads, and providing high-quality customer service. The role involves handling multiple chat sessions simultaneously, generating and verifying leads, managing data, and supporting overall operational efficiency. The YDL-LC Live Chat Operator ensures adherence to company performance and quality standards, contributing to the success and efficiency of live chat operations.
US Visa Helpdesk Support (HS)
The US Visa Helpdesk Support (HS) is responsible for managing and resolving inquiries related to the US Visa application process through various communication channels, including inbound calls, emails, and live chat. The role requires delivering prompt, accurate, and courteous assistance while adhering to established performance and quality standards. This position is critical in ensuring applicant satisfaction by providing clear and precise information, addressing concerns, and escalating issues when necessary. The Helpdesk Support professional is expected to maintain a high level of professionalism and confidentiality, ensuring compliance with regulatory requirements and company policies.
Back Office Support Representative
The SiBS Back Office Support (BOS) Representative is responsible for providing administrative and operational support across multiple teams within the organization. This position involves managing customer interactions, processing data, maintaining records, and supporting front-line staff by handling tasks that do not require direct customer interaction. Given the dynamic nature of the work environment, the BOS Representative must be adaptable, capable of working across different functions, and prepared to handle a variety of tasks that contribute to the efficiency and success of the organization's operations.
